Smart Door Lock Solution For AirBnb - Customer Case Study

In the bustling university hotspot of Clayton, Victoria, a property investor faced a unique challenge with his rental properties. With a mix of students, visiting lecturers, and tourists staying in his townhouse, managing key access for individual room rentals became a hassle.
This case study explores how implementing smart door lock solutions revolutionised his Airbnb business operations.

Customer Details:
Our property investor owns a townhouse in Clayton, Victoria, featuring four bedrooms, two bathrooms, and one car space. As a non-local property owner, he needed a secure and efficient way to manage various tenants – from short-term visitors to long-term residents – without the need for physical key handovers.

Problem/Situation:
Given the diverse tenant pool in the university area, the property investor encountered challenges with key management and access control. With a mix of single-night guests, long-term tenants, and an in-house property manager and cleaners needing entry, traditional key exchange methods were no longer feasible or secure.

Goals:

• Provide seamless access for all types of tenants, including short-term guests and long-term residents.
• Enable secure key sharing for cleaners, the property manager, and temporary tenants.
• Implement a hands-off, remote management solution for key access.

Solution:
To address these challenges, the property investor opted for a comprehensive smart door lock solution:

1. Main Door Lock: The SDL-H2 smart lock was retrofitted to the existing deadbolt and latch combination on the main entrance door. This high-tech lock allowed the property investor to control access remotely, offering secure entry to authorised users.

2. Bedroom Door Locks: Installing SDL-H1 locks on each bedroom door provided individualised access control for tenants. These smart locks, integrated with the existing latch and knob handles, allowed for secure and convenient entry without the need for physical keys.

3. Access Management: The property investor designated himself as the Bluetooth admin, granting him full control over access rights. Additionally, the property manager was assigned admin privileges to facilitate check-ins and coordinate cleaning schedules.

4. Customised Access Codes: Different access codes were assigned to one-time visitors, short-term tenants, and long-term residents, ensuring tailored access privileges for each category of guests.

5. Remote Management: Two Wi-Fi bridges were installed to remotely manage access control. A Wi-Fi bridge allows control of a smart lock from anywhere using a smartphone.
With one bridge serving the ground floor and another serving the upper floor, the property investor could monitor and update access permissions from anywhere, eliminating the need for physical key exchanges.

Conclusion:
By leveraging smart door lock solutions tailored to his Airbnb business in Clayton, Victoria, the property investor streamlined key management, enhanced security, and improved overall operational efficiency. The seamless integration of smart locks not only simplified access for a diverse tenant base but also enabled remote management capabilities, transforming the rental experience for both the property owner and tenants alike.