Installation Service
Terms and Conditions
We offer a professional installation service for your new smart door lock through our trusted network of local locksmiths. These services are provided by third-party locksmiths we've partnered with in your local area. Currently, this service is available in select metropolitan areas of major cities.
If your location isn’t directly covered, we may be able to recommend installers from nearby areas. Simply select the ‘Other Locations’ option, and we will contact you to discuss further.
While we make every effort to secure an installer for your job, we cannot guarantee availability in all locations and for every door setup. If we are unable to find a suitable installer, you will be promptly informed, and your installation fee will be refunded.
1. Installation Process
- Once you've purchased your Smart Door Lock, we will contact you to gather additional details about the job, including photos of your existing lock and door setup.
- Based on this information, we will connect you with one of our partner locksmiths in your area. If we are unable to find a suitable locksmith, we will refund the installation fee.
- The locksmith will then reach out to schedule the installation.
2. What's Included in the Installation Service
- Removal of the existing lock and installation of your new smart door lock.
- Ensuring the area is cleaned and restored to its original condition.
- Verifying the proper functionality of the door lock and installation.
3. What's Not Included
- Programming & Setup: The installer will assist with the basic setup of the mobile app and at least one access method. For more advanced configurations, please refer to the user manual or contact our support team.
- Painting or Patching: We do not provide painting or patching services for any marks or holes left by the previous lock or handle.
- Additional Accessories: Depending on your door’s setup, additional accessories may be required, such as a rebate kit for double doors or a cover plate for existing holes.
4. Additional Charges
- If the installation cannot be completed due to factors beyond our control (e.g., your unavailability, door not prepared, or door misalignment), a call-out fee may be applied for a return visit.
- Any additional accessories or hardware required for the installation (e.g., rebate kits, cover plates) may incur extra charges from the installer.
By opting for our Installation Service, you acknowledge and agree to the terms outlined above.